If you have a specific question, please contact us directly at questions@tsviteteren.com
You can pay for your order:
- by card via Apple/Google Pay
- to IBAN details
- via PayPal
Yes, we offer discounts on corporate and wholesale orders. Find out all the details at sales@tsviteteren.com.
We can change or cancel an order on the day it is placed until 16:00. In case of cancellation, the funds are refunded within 3 business days after receiving the refund request in physical or electronic form. Send a request to change or cancel an order to site@tsviteteren.com.
We deliver pieces via Nova Post to a branch, a parcel locker or by courier. After shipment you receive the piece within 1-3 days.
We work with Nova Poshta Global.
Of course. If your order has already been shipped, you will receive an email with a tracking link on the carrier's website. Your tracking number is also indicated in the "Orders" section.
To return or exchange an item, send your request to the email address site@tsviteteren.com. After that — send the item in its original condition and original packaging.
We offer a full refund or an exchange for a different size of the piece if the item is sent within 14 days of you receiving the order.
The item must be in its original condition, in the original packaging. Make sure all tags are in place and the piece shows no signs of use.
Please note: silver pieces are not eligible for return.
The refund or exchange of the item takes place within 14 days from the moment we receive your order.