Return / Exchange Procedure:

We offer full refunds or exchanges for a different product size if the item is sent back within 14 days of receiving your order.

To return or exchange an item:

1. Send your request to site@tsviteteren.com.
2. Return the item in its original condition and packaging.
3. Ensure all tags are intact and the item shows no signs of use.

We reserve the right to refuse returns or exchanges if the item does not meet our standards or shows signs of wear or damage.

Note: items from the silver jewelry collections Era and Vita are not eligible for return.

Timeframe for Returns / Exchanges:

Refunds or exchanges will be processed within 14 days of us receiving your returned item.

Returning Gifts:

If the item was purchased as a gift, the return procedure must be initiated by the original buyer. They should contact us via site@tsviteteren.com within 14 days of receiving the item.

All return conditions are the same as for standard procedures: the item must be in its original packaging, unused, and undamaged.